COVID-19 / CORONA VIRUS Update

March 26th

At Blue Orchid Hotels we firmly believe in partnerships; generating collective value from collaborative action. Therefore, we have merged our efforts with other independent organisations to support the London community and are delighted to be a part of Here to Help London.

Here to Help London was created with the local community in mind. Its sole purpose is to offer support services needed in these unprecedented times, that are determined by the demands of the people.

Services include: accommodation - offering safe and independent living; laundry, food delivery, concierge services and lending a book to read, amongst others.

Find out more about the initiative, how you can benefit or join, by visiting the Here to Help London website: www.heretohelplondon.com

23rd March

We are pleased to be able to announce our new 24-hour food delivery service, running from Blue Orchid Hotels’ Westminster and Tower Bridge locations. Our chefs have prepared a variety of set menus that can be delivered to your door, so that you can enjoy freshly made meals in the safety of your own home.

Download our Menu to discover our carefully curated selection:

Be assured that we have considered every aspect of your safety in our processes. Your and our staff’s health and wellbeing is of paramount importance to us. We have implemented all the precautionary measures that local government, and others, have advised, as well as a no-contact drop-off delivery protocol; we will explain this over the phone to you as you make your order.

18th March

At Blue Orchid Hotels, we pride ourselves in being community focused and we will remain so throughout the COVID-19 crisis.

We are here to help: for accommodation in our bedrooms and apartments, in our restaurants, bars and lounges.

We intend to have some food and beverage service 24-hours a day, subject to government advice.

If you need our concierge to collect something for you; to borrow a book from our library; to utilise our laundry services; to stay local but away from others to protect yourselves, and them, we are here to help.

Simply contact us directly on heretohelp@blueorchid.com, or call us on 0203 972 1600.

Our commitment and responsibility towards you has never been stronger as we face the COVID-19 pandemic.

We are constantly updating our cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible. As the situation evolves, please check this page for the latest information.

We look forward to seeing you soon.

In the meantime, please stay safe.

16th March

In these unprecedented times, this message is to let you know that we are here to help. As we face the COVID-19 pandemic together, our commitment and responsibility towards you have never been stronger.

We are continuously monitoring the ever-changing circumstances surrounding COVID-19 and are going above and beyond to keep you, our guests, employees and hotels safe; your wellbeing is of paramount importance to us.

Since the outbreak, we have initiated our crisis response team and have robust processes, systems, and dedicated support teams in place; including a 24-hour help line and email address, should anyone need it.

+44 (0) 203 972 1600

heretohelp@blueorchid.com

All of our staff are being continuously briefed and trained on essential preparatory and prevention measures. These range from hygiene protocols including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19. We are, and will continue to follow the guidance of the World Health Organization (WHO), UK Government and Local Government to ensure the actions we take are comprehensive and suitable.

We are constantly updating our cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible. As the situation evolves, please check this page for the latest information.

As it stands, our policy for individual guests allows free modification of all existing and new reservations in all Blue Orchid Hotels for stays until 30th April 2020. For group reservations, we offer free cancellation for Belgium, China, France, Japan, Iran, Italy, South Korea, Spain, and US inbound and outbound travel until 30th April 2020. We continue to monitor government and insurance advice and protocols.

Please be assured that all our teams are doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stays with us.

Thank you for your ongoing trust in Blue Orchid Hotels.